Refund policy

Refund & Returns Policy

1. Overview

Meruvo Supply exclusively sells digital products designed to help customers access supplier information and explore sourcing and reselling opportunities.

Because our products are delivered electronically and are generally available immediately after purchase, different refund conditions apply compared with traditional physical products.

Digital purchases are generally non-refundable once access has begun, subject to applicable consumer protection laws.

We encourage all customers to carefully review product descriptions and understand what they are purchasing before completing an order.

This Refund Policy does not limit any mandatory consumer rights under applicable law.

2. Digital Products & Delivery

All products sold through Meruvo Supply are digital. We do not sell, ship, or deliver physical clothing, footwear, accessories, fragrances, or other physical goods.

Digital products are generally delivered instantly after successful payment through email, electronic access links, or another digital delivery method.

Where permitted by applicable law, digital products are non-refundable once delivery or access has begun.

Where legally required, customers must expressly consent to immediate digital delivery and acknowledge that they will lose their statutory right of withdrawal once the supply of digital content begins. This consent and acknowledgement must also be confirmed as required by law.

3. Change of Mind & Refund Exclusions

We generally do not offer refunds for the following reasons once digital access has begun and any applicable withdrawal right has been validly waived:

You changed your mind after purchasing.
You no longer want or need the purchased product.
You did not use or access the purchased information.
You misunderstood the product despite its description accurately explaining what was included.
You expected to receive physical products instead of digital supplier information, where the digital nature of the purchase was clearly disclosed.
You found similar information elsewhere.
You expected different supplier prices, resale profits, or business results.
Your personal expectations differed from the product's accurate description.

These exclusions do not override any mandatory consumer rights, including rights relating to defective, inaccessible, or incorrectly described digital products.

4. Problems With Your Purchase

If your purchased digital product is inaccessible, defective, materially different from its advertised description, or has not been delivered as agreed, please contact our support team.

We will make reasonable efforts to investigate and resolve the issue through appropriate measures, which may include:

Restoring access to your purchased digital product.
Resending your digital access link.
Correcting technical errors that prevent access.
Providing the purchased digital content as described.
Issuing a refund or another remedy where required by applicable law.

Our priority is to resolve delivery and access problems. Where correction is unsuccessful, inappropriate, or where applicable law provides another remedy, a refund or other legally required solution will be provided.

For assistance, contact:

Email: meruvosupply@gmail.com

Please include your order number, the email address used at checkout, and a description of the issue. Screenshots may help us investigate technical problems.

5. Third-Party Suppliers

Meruvo Supply provides digital products containing supplier information intended to help customers find sourcing opportunities.

Purchasing from Meruvo Supply does not include purchasing physical inventory or products from the suppliers featured in our digital content.

Third-party suppliers independently manage their own operations, including:

Product selection and availability.
Wholesale pricing and minimum order requirements.
Product quality and authenticity.
Shipping costs and delivery times.
Returns, refunds, and exchanges.
Customer service and order fulfillment.

Supplier information, stock availability, pricing, and terms may change over time.

We aim to provide accurate supplier information but cannot guarantee that third-party suppliers will continuously offer the same products, prices, availability, or conditions.

Any purchases made directly from third-party suppliers are separate transactions governed by the relevant supplier's terms and policies.

Meruvo Supply does not handle refunds or returns for physical products purchased independently from third-party suppliers.

Nothing in this section excludes Meruvo Supply's legal responsibilities regarding the accuracy, conformity, or description of the digital products sold through our website.

6. Reselling Results & Earnings

Meruvo Supply does not guarantee that purchasing our digital products will generate a specific amount of revenue, sales, or profit.

Any supplier prices, resale values, potential margins, or business opportunities displayed on our website are estimates or examples unless expressly stated otherwise.

Actual results depend on factors such as product selection, purchase prices, customer demand, selling platforms, expenses, competition, and individual business decisions.

Purchasing a digital product from Meruvo Supply does not guarantee successful reselling or financial returns.

A lack of expected sales or profit does not independently qualify a purchase for a refund, except where applicable law requires otherwise.

7. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us immediately at:

Email: meruvosupply@gmail.com

We may request relevant transaction information to investigate the matter.

Nothing in this policy restricts your rights to dispute genuinely unauthorized payments through your bank, card issuer, payment provider, or applicable legal procedures.

8. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact our support team first so we can attempt to resolve your concerns.

For payment disputes, we may provide the relevant payment provider with transaction evidence, including:

Order confirmations and payment details.
Digital delivery and access records.
Relevant customer communications.
Product descriptions available at the time of purchase.
Records of consent to applicable checkout terms.

We reserve the right to revoke digital access associated with orders that have been fully refunded, reversed, or successfully disputed, where permitted by law.

This section does not restrict your right to initiate legitimate payment disputes or exercise your statutory consumer rights.